Terms and conditions

Last Updated: July 28, 2026

These Terms and Conditions ("Terms") govern your use of the services provided by BeeLux Cleaning LLC, a New York limited liability company registered as a foreign entity in South Carolina, doing business as BeeLux Cleaning ("Company," "we," "us," or "our"), and your access to our website at https://beeluxcleaning.com (the "Site"). By accessing or using our Site or submitting a booking request, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Site or services.

1. About the Company

BeeLux Cleaning provides residential and commercial cleaning services to clients in Charleston, South Carolina and surrounding areas, including Charleston County, Berkeley County, and Dorchester County, and the communities of Mount Pleasant, North Charleston, Isle of Palms, Kiawah Island, Sullivan's Island, Daniel Island, Goose Creek, and Hanahan, through a network of independent subcontractors ("Service Providers" or "Cleaners").

1.1 Independent Contractor Relationship

Each Service Provider operates as an independent contractor and is not an employee, partner, joint venturer, or agent of the Company. Service Providers set their own schedules and work methods, provide their own tools and equipment (unless otherwise specified), are responsible for their own taxes, insurance, and business expenses, and may work for other companies or clients.

1.2 Company Responsibilities and Limitations

We Are Responsible For:

Matching you with available Service Providers, processing payments and bookings, customer service and support, and quality assurance and feedback systems.

We Are NOT Responsible For:

The day-to-day conduct, actions, or omissions of Service Providers; direct supervision of cleaning services; property damage caused by Service Provider negligence (see Section 8 for damage claims); or Service Provider compliance with local licensing or tax requirements.

1.3 Service Provider Vetting

We take reasonable steps to evaluate Service Providers, including criminal background checks, Social Security Number (SSN) trace verification, national sex offender registry searches, and global watchlist screening, as well as interviews and reference verification. However, we rely on information provided by third parties and cannot guarantee its complete accuracy. We make no warranties regarding any Service Provider's suitability, qualifications, or performance.

You acknowledge that use of Service Providers is at your own risk. We reserve the right to remove Service Providers from our platform based on feedback, complaints, or performance issues, but we are not obligated to do so.

1.4 Contact Information

For questions, complaints, or notices:

• Email: support@beeluxcleaning.com
• Phone: (854) 444-7442
• Mail: 6650 Rivers Ave, Suite 100, North Charleston, SC 29406

2. Website Terms of Use

2.1 Acceptance of Website Terms

By accessing this Site, you agree to be bound by these Terms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these Terms, you are prohibited from using or accessing this Site. The materials contained on this Site are protected by applicable copyright and trademark law.

2.2 Use License

Permission is granted to temporarily download one copy of the materials (information or software) on the Site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on the Site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by BeeLux Cleaning at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2.3 Website Disclaimer

The materials on the Site are provided "as is." BeeLux Cleaning makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BeeLux Cleaning does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Site or otherwise relating to such materials or on any sites linked to the Site.

2.4 Website Limitations of Liability

In no event shall BeeLux Cleaning or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Site, even if BeeLux Cleaning or a BeeLux Cleaning authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

2.5 Revisions and Errata

The materials appearing on the Site could include technical, typographical, or photographic errors. BeeLux Cleaning does not warrant that any of the materials on the Site are accurate, complete, or current. BeeLux Cleaning may make changes to the materials contained on the Site at any time without notice. BeeLux Cleaning does not, however, make any commitment to update the materials.

2.6 Links

BeeLux Cleaning has not reviewed all of the sites linked to the Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BeeLux Cleaning of the linked site. Use of any such linked website is at the user's own risk.

3. Eligibility and Account Usage

3.1 Age Requirement

You must be at least 18 years of age to use our services.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials, all activity conducted under your account, and notifying us immediately of any unauthorized access.

We reserve the right to suspend or terminate your account at any time if we reasonably suspect fraud, misuse, abuse, or violation of these Terms.

4. Booking and Service Process

4.1 Service Requests

Bookings are made through our Site, which is also accessible via mobile web browser. When you submit a booking request and receive confirmation, a binding service contract is formed between you and the Company.

4.2 Accurate Information Required

You must provide complete and accurate information regarding: property location and access details; parking availability and restrictions; special requirements or conditions; scope of work requested; and any pets, children, or other occupants present during service.

4.3 Service Modifications

If property conditions, accessibility, or service requirements differ significantly from what was represented at booking, we reserve the right to adjust the service scope and time required, modify pricing to reflect actual work performed, or reschedule the service.

5. Pricing and Payment

5.1 Currency and Taxes

All prices are in United States Dollars (USD). Sales tax and other applicable taxes will be added to your invoice as required by law.

5.2 Payment Method

A valid credit or debit card is required at the time of booking. By providing payment information, you authorize us to place a pre-authorization hold up to 48 hours before scheduled service to verify available funds (this is not a charge), charge your payment method for services rendered, store your payment information for future bookings, and conduct periodic verification checks on your payment method.

5.3 When Charges Occur

Payment will be processed on the day of service.

5.4 Payment Failures and Collections

In the event of insufficient funds, declined payments, or other payment failures, we reserve the right to assess a failed payment fee of $30.00; charge interest on unpaid balances at 1.5% per month (or the maximum rate permitted by law, whichever is lower); suspend your account and cancel future bookings until payment is received; refer your account to a collection agency; pursue legal remedies for amounts owed; and report delinquent accounts to credit bureaus.

6. Client Obligations

6.1 Safe Working Environment

You must provide a safe, hazard-free environment for Service Providers at all times. This includes clear walkways and work areas, disclosure of any hazardous materials or conditions, adequate lighting and ventilation, and safe access to all areas to be cleaned.

6.2 Utilities and Access

You must provide working electricity, hot and cold running water, climate control appropriate for safe working conditions (heating in winter, cooling in extreme heat), and clear and safe access to the property.

Failure to provide required utilities or access will be treated as a same-day cancellation, and you will be charged 100% of the booking amount.

6.3 Entry Access

The Service Provider must be able to enter the property at the scheduled time. If entry is not possible due to locked doors without provided keys or codes, gate codes not working, no one present when in-person access was required, or unsafe conditions preventing entry, this will be treated as a same-day cancellation with full charges applied.

6.4 Pets and Children

For the safety of our Service Providers, all pets must be secured, crated, or confined to a separate area during service. Children must be supervised by a responsible adult at all times during service. We reserve the right to reschedule if these conditions cannot be met.

Failure to comply may result in the Service Provider leaving the premises, which will be treated as a same-day cancellation.

6.5 Equipment and Supplies

The Service Provider provides all standard cleaning supplies and equipment. You may request that specific products or brands be used. If you prefer to provide your own vacuum or specialty items, please communicate this at the time of booking.

6.6 Service Limitations

Service Providers will NOT: lift or move heavy furniture or items over 35 pounds; work at heights requiring more than a standard step stool; clean biohazards, mold, or sewage; handle pest control or extermination; perform repairs or maintenance work; or use personal items without permission.

7. Cancellation and Rescheduling Policy

7.1 Cancellation Timeframes

More than 48 hours before service: No charge; free cancellation or rescheduling.

24 to 48 hours before service: A flat cancellation fee of $50.00 applies.

Less than 24 hours before service: 50% of the total booking amount.

Same-day cancellation or no-show: 100% of the total booking amount.

7.2 Liquidated Damages

The cancellation fees stated above represent liquidated damages and constitute a reasonable pre-estimate of actual losses incurred by the Company, including lost revenue from turning away other clients, Service Provider compensation and scheduling disruption, administrative costs, and opportunity costs.

You acknowledge that actual damages would be difficult to ascertain and that these amounts are reasonable under the circumstances.

7.3 Last-Minute Bookings

Bookings made less than 48 hours before the scheduled service time are subject to the same cancellation policies as if the booking had been made earlier.

7.4 Company-Initiated Cancellations

We may cancel or reschedule service due to Service Provider unavailability because of illness, emergency, or other unforeseen circumstances; weather or safety concerns; inability to verify payment information; or client violation of these Terms.

In such cases, you will not be charged, and we will make reasonable efforts to reschedule at no additional cost.

8. Service Provider Relations and Non-Solicitation

8.1 Professional Treatment

You agree to treat all Service Providers with courtesy, respect, and in accordance with applicable law. Harassment, discrimination, threatening behavior, or abuse of any kind will result in immediate termination of services and may result in legal action.

8.2 No Direct Hiring: Non-Solicitation Agreement

You agree not to hire any Service Provider introduced to you through our platform for private work; contract directly with any Service Provider for cleaning or related services; solicit, recruit, or encourage Service Providers to work outside our platform; or share Service Provider contact information with third parties for hiring purposes.

This restriction applies during your use of our services and for 18 months following your last booking.

Exceptions: This restriction does not apply if the Service Provider is no longer affiliated with our Company, you pay the Placement Fee (see below), or we provide written consent.

8.3 Placement Fee (Liquidated Damages)

If you hire or contract with a Service Provider in violation of Section 8.2, you agree to pay liquidated damages of $2,500.00 per Service Provider, which represents our investment in recruiting and vetting Service Providers, lost platform fees and revenue, administrative costs, and harm to our business model and relationships.

This amount is a reasonable pre-estimate of actual damages, which would be difficult to calculate precisely.

8.4 Reporting Obligation

If a Service Provider approaches you directly or solicits private work, you must decline the offer, report it to us immediately at support@beeluxcleaning.com, and not engage in any private arrangement.

9. Liability, Damages, and Claims

9.1 Liability Limitation

Our total liability for any claim arising out of or related to these Terms or our services, whether in contract, tort, negligence, strict liability, or otherwise, is limited to the lesser of: the actual cost to repair or replace the damaged item, $500.00 per incident, or the amount paid for the service during which the damage occurred.

9.2 Types of Damages: Exclusions

We are NOT liable for: pre-existing damage, wear and tear, or latent defects; damage to items not properly stored, secured, or disclosed; antiques, collectibles, heirlooms, or items of sentimental value; cash, jewelry, securities, or other valuables; indirect, consequential, incidental, or punitive damages; loss of use, lost profits, or business interruption; or damage caused by your negligence or failure to follow our instructions.

9.3 Exceptions to Liability Limits

The limitations in Section 9.1 do NOT apply to personal injury or death caused by our gross negligence or willful misconduct, damages required to be covered by law, or fraud or fraudulent misrepresentation.

9.4 Damage Claim Process

To make a valid claim, you must notify us in writing within 48 hours of service completion by emailing support@beeluxcleaning.com with your booking confirmation number, a detailed description of the damage, photos or video evidence clearly showing the damage, an estimated repair or replacement cost, and any supporting documentation (receipts, appraisals, etc.).

Late or incomplete claims may be denied. We will investigate and respond within 10 business days.

9.5 Service Provider Insurance

Service Providers are required to maintain general liability insurance. Proof of insurance is verified annually by BeeLux Cleaning.

10. Satisfaction Guarantee

10.1 Our Commitment to Quality

We strive to provide excellent service. If you are dissatisfied with a cleaning, please contact us at support@beeluxcleaning.com immediately.

10.2 Re-Clean Guarantee

For all cleaning services, including standard/routine cleaning, deep cleaning, move-in/move-out cleaning, and post-construction/renovation cleaning, we offer a one-time free re-clean if you notify us within 48 hours of service completion, provide a written explanation of the deficiencies, provide photographic or video evidence of the issues, and the issues are directly related to the service performed (not pre-existing conditions).

10.3 Re-Clean Scheduling

We will make reasonable efforts to schedule the re-clean within 7 days of your complaint. The re-clean will be performed by the same or a different Service Provider, at our discretion.

If you decline all offered re-clean time slots within the 7-day window, the satisfaction guarantee is voided.

10.4 Pre-Service Documentation

For deep cleaning, move-in/move-out, and post-renovation services, we ask that you provide photographic or video documentation of the property at least 48 hours before the scheduled service. This allows us to accurately assess the scope of work, confirm the initial condition, and set appropriate expectations.

Providing this documentation is not a condition of the satisfaction guarantee. However, where no pre-service documentation exists, it may be more difficult to distinguish pre-existing conditions from issues caused by the service performed, and Section 10.2's requirement that issues be directly related to the service still applies.

10.5 Refund Policy

Refunds are granted at our sole discretion and are typically limited to 50% of the service fee. Refunds are NOT available if you decline the re-clean offer, the issue is subjective or based on unreasonable expectations, or the issue was caused by your actions or property conditions.

10.6 Standard Cleaning Services

Routine/standard cleaning services are covered by the re-clean guarantee in Section 10.2 on the same terms as all other services. The pre-service documentation described in Section 10.4 is not requested for standard cleaning.

11. Suspension and Termination

11.1 Our Right to Terminate

We reserve the right to suspend, terminate, or refuse service to any client at any time, with or without cause, including but not limited to: violation of these Terms; abusive, threatening, or discriminatory behavior; repeated cancellations or no-shows; payment disputes or delinquent accounts; safety concerns; or fraudulent activity.

11.2 Effect of Termination

Upon termination, you will no longer be able to make new bookings, any scheduled services may be cancelled, outstanding balances remain due and payable, and non-solicitation obligations remain in effect.

11.3 Creating New Accounts Prohibited

If your access is terminated, you may not create a new account under a different name or email address. Any services booked through secondary accounts will be cancelled, and cancellation fees will apply.

12. Force Majeure

We are not liable for delays, failures, or inability to perform our obligations due to events beyond our reasonable control, including but not limited to: severe weather (hurricanes, tornadoes, blizzards, ice storms, floods, extreme heat); natural disasters (earthquakes, wildfires); public health emergencies (pandemics, epidemics); governmental actions, orders, or restrictions; utility failures (power outages, water main breaks); labor disputes or strikes; transportation disruptions (road closures, fuel shortages); acts of terrorism or war; or internet or telecommunications failures.

In such events, we will make reasonable efforts to reschedule services at no additional charge. No cancellation fees will be assessed for force majeure cancellations.

13. Privacy and Data Protection

13.1 Information Collection

We collect and use personal information as described in our Privacy Policy, which is incorporated into these Terms by reference.

13.2 Data Sharing with Service Providers

Service Providers receive only the information necessary to perform services: your name and contact information, property address, special instructions or access codes, and service details.

Service Providers are contractually required to maintain confidentiality and use your information only for performing the booked service.

13.3 Payment Information Security

Payment information is processed and stored using industry-standard encryption and PCI-DSS compliant systems. We never share your full payment card details with Service Providers.

14. Intellectual Property

14.1 Ownership

All content on the Site, including text, graphics, logos, images, software, and design elements, is owned by BeeLux Cleaning LLC or our licensors and is protected by United States copyright, trademark, and other intellectual property laws.

14.2 Restrictions

You may not copy, reproduce, or distribute our content without written permission; use our trademarks, logos, or branding without authorization; create derivative works based on our content; or use automated systems to access or scrape our Site.

14.3 User-Generated Content

If you submit reviews, photos, or other content through our platform, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute that content for business purposes.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at support@beeluxcleaning.com to attempt to resolve any dispute informally.

15.2 Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles.

15.3 Mandatory Binding Arbitration

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Charleston, South Carolina. Judgment on the arbitration award may be entered in any court having jurisdiction.

You waive your right to a jury trial, to participate in class action lawsuits, and to pursue claims in a representative capacity.

15.4 Class Action Waiver

You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class or representative action. Class arbitrations and class actions are not permitted.

15.5 Venue and Jurisdiction

To the extent any matter is not subject to arbitration, any legal action arising out of or relating to these Terms must be filed in the state or federal courts located in Charleston County, South Carolina. You consent to the exclusive jurisdiction of these courts.

15.6 Statute of Limitations

Any claim must be filed within one (1) year after the claim arises or be forever barred, except where prohibited by law.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and the Company and supersede all prior agreements, communications, or understandings.

16.2 Amendments

We may update these Terms at any time by posting revised Terms on our Site. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. Material changes will be communicated via email at least 15 days before taking effect.

16.3 Assignment

We may transfer our rights and obligations under these Terms to another entity (such as in a merger or sale). You may not transfer your rights or obligations without our written consent.

16.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

16.5 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

16.6 No Third-Party Beneficiaries

These Terms are solely for your benefit and ours. No other person or entity has any rights under these Terms.

16.7 Headings

Section headings are for convenience only and do not affect interpretation.

16.8 Survival

Sections that by their nature should survive termination (including payment obligations, liability limitations, non-solicitation, dispute resolution, and intellectual property) will remain in effect after termination.

17. SMS/Text Messaging Program

17.1 Program Name and Description

BeeLux Cleaning Notifications is our SMS/text messaging program. By providing your phone number and opting in, you consent to receive automated text messages from BeeLux Cleaning related to booking confirmations, appointment reminders, service updates, schedule changes, and promotional offers or discounts.

17.2 Message Frequency

Message frequency varies based on your booking activity and preferences. You may receive up to 10 messages per month, though frequency may increase during active booking periods or promotional campaigns.

17.3 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. BeeLux Cleaning is not responsible for any messaging or data charges imposed by your carrier.

17.4 Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you opt in again.

17.5 Support

For help or questions about our SMS program, reply HELP to any message you receive from us, or contact us at support@beeluxcleaning.com or (854) 444-7442.

17.6 Carriers and Liability

BeeLux Cleaning and participating carriers are not liable for delayed or undelivered messages. Service availability may vary by carrier and is not guaranteed.

18. Notices

All notices to the Company must be sent to:

• Email: support@beeluxcleaning.com
• Mail: 6650 Rivers Ave, Suite 100, North Charleston, SC 29406

We may send notices to you via email to the address associated with your account, posting on our Site, or SMS text message (if you provided a phone number).

You consent to receive communications electronically, and electronic communications satisfy any legal requirement that communications be in writing.

Acknowledgment

By using our services, you acknowledge that:

1. You have read and understood these Terms.
2. You agree to be bound by these Terms.
3. You have had the opportunity to review these Terms with legal counsel if desired.
4. You understand the limitation of liability and dispute resolution provisions.
5. These Terms constitute a legally binding agreement.

BeeLux Cleaning LLC https://beeluxcleaning.com